Over 10,000 applications processed in just over six months. These are the results of Mutuify, an innovative solution developed for Crédit Agricole Italia by Genio Diligence with the aim of strengthening the digitization of processes in mortgage lending.
Officially launched in November 2023, the platform has facilitated the onboarding of these requests, with a renewed user experience for mortgage applicants. The management is 100% digital, with reduced timelines.
Over 5,000 employees involved, with a model aimed at increasing the technological effectiveness of procedures by digitalizing the document flow to make them more efficient and customer-oriented.
The Role of Technology
The platform integrates third-party mediation networks and connects bank branches and other channels directly to the bank's systems.
Thanks to Readoc, a system based on artificial intelligence (AI), the document processing time has been reduced to 4 minutes. The complete onboarding of a mortgage application, from upload to submission to the bank, was counted in 10 days.
Less interactions, decision in max 24 days
The number of interactions required has significantly decreased over the months, highlighting how the platform enhances the flow of information, ensuring a seamless and therefore more efficient process.
A particularly interesting data point concerns the time needed from creating the mortgage application to the final decision, which varies between 20 and 24 days depending on the individual cases, joint applications, or in the presence of a guarantor.
"We are very pleased with the result," comments Daniele Giuliani, CEO of Genio Diligence, "a project that has directly involved us in development over the past two years. Receiving positive feedback from both the network and the bank makes us aware of the new direction that the mortgage market is adopting: a mortgage that is easy, fast, and secure."
